FAQ – Raypak


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General Questions

Raypak offers a wide range of products including residential and commercial pool and spa heaters, boilers, and heat pumps for both indoor and outdoor use. Click here for our full product range.

We do not sell products directly through our website, rather we have a network of authorized dealers and distributors where you can purchase our products.

Where to Buy Pool Products

Where to Buy Commercial Products 

Raypak typically offers warranties for their products that cover specific parts and labor. Warranty lengths and terms may vary depending on the product model and type. Detailed warranty duration and coverage can be found in the product documentation or on the warranty page of the website.

To register your Raypak product for warranty coverage, you can usually do so through the warranty registration page by providing your product details, purchase date, and contact information.

Raypak provides a troubleshooting guide called Tech Corner to assist in identifying and resolving common issues. This may cover topics like error codes, pressure problems, ignition issues, and more. We also have several informational videos on our YouTube Channel called the “How-To” & “Did You Know” Series

We provide a sizing guide that takes into account factors like pool size, location, and desired temperature to help you choose the appropriate heater size for your pool. Resources > Sizing Tools 

Yes, Raypak heaters are designed with energy efficiency in mind, featuring advanced technologies and components that help reduce energy consumption and operating costs.

Yes, we have a technical support department to help you technical troubleshooting for Raypak products as well as Partner Services (Whole Good Orders, Parts Orders, Order Inquires, Shipping Status), Applications Engineering (Support for sizing products and guidance on installation parameters for Raypak products).

You can submit your request through the Contact Us section and the right person will be in touch with you soon! 

While some basic installations might be possible for experienced individuals, it’s recommended to have a professional install Raypak heaters to ensure proper setup, safety, and adherence to local regulations. Raypak provides installation manuals that can guide professionals through the process.